Kanban · FlowMgr
Flow Manager (FM)
Learn the specific responsibilities of a Flow Manager within a Kanban-based organisation — monitoring and responding to flow problems across a whole system, not just within a single team. You'll use visualisation and metrics to have productive conversations with both teams and leadership, manage demand, capacity and prioritisation across multiple concurrent teams, and resolve the systemic blockers no single team can fix alone. Built for managers and team leads directly accountable for cross-team delivery performance, this practical course carries Kanban University certification.
- Level
- Practitioner
- Duration
- 2 days · 4 x ½ days
- Certification
- FM
- Languages
- English
Certified by Kanban University Ways to join
Pick a format below
Berlin, Germany
No upfront payment needed. A VAT invoice (Rechnung) will be sent via email and you can pay by bank transfer or with card.
See full training schedule →Who is this course for?
- Managers and team leads directly accountable for cross-team delivery performance
- Kanban practitioners taking on broader responsibility for flow across a system or value stream
- Scrum Masters and coaches who need to understand the manager's perspective in Kanban organisations
- Operations leads who want to connect team-level metrics to organisational outcomes
- Anyone accountable for the speed and predictability of a product or service delivery stream
- Those wanting to formalise their understanding of flow management with a Kanban University credential
What you'll learn
- The specific responsibilities of a Flow Manager within a Kanban-based organisation
- How to monitor and respond to flow problems across a system — not just within a single team
- How to use visualisation and metrics to have productive conversations with teams and leadership
- How to create and sustain a healthy delivery pipeline at organisational level
- Techniques for managing demand, capacity, and prioritisation across multiple concurrent teams
- How to build a culture of continuous flow improvement without imposing top-down change
- How to identify and resolve systemic blockers that individual teams cannot fix on their own
- How to report on flow performance to senior leadership in a way that drives useful decisions
How to take this course
Choose the format that fits you
In-Person
A full cohort, in one room, hands-on and trainer-led. Choose this if you want live feedback and the energy of a structured group session.
Included
Live Online
The same course, delivered live over video calls and a shared virtual whiteboard. Choose this if you want that same live, trainer-led format without travelling.
Included
Not sure which fits best? Get in touch and we'll help you decide.
Related courses
ESK
Enterprise Scale Kanban (ESK)
Design a Kanban system that spans multiple teams, departments and value streams, managing the flow of strategic work from idea through to delivery without imposing heavy process on individual teams along the way. You'll learn Portfolio Kanban, how Flight Levels thinking connects strategy, coordination and operational delivery, and how to run portfolio-level reviews that produce genuine decisions rather than status theatre. Built for leaders and KMP2 holders ready to apply Kanban principles at portfolio and enterprise level, ESK is Kanban University's certification for flow-based scaling.
KMP1
Kanban System Design (KMP 1)
Learn to design a Kanban board that genuinely reflects how work moves through your team — visualising states, queues, hand-offs and bottlenecks, and understanding why constraining work in progress actually improves flow rather than restricting it. You'll cover the Kanban cadences (which meetings to run, how often, and what to address in each), how to introduce explicit policies that reduce confusion, and how to bring a sceptical team on board without triggering resistance. KMP1 is Kanban University's foundational certification, built for anyone moving from an ad hoc task board to a properly designed flow-based system.
KMP2
Kanban System Improvement (KMP 2)
Use flow metrics — cycle time, throughput, and work item age — to diagnose exactly where an existing Kanban system is breaking down, then evolve WIP limits and policies based on evidence rather than guesswork. You'll learn to run a Service Delivery Review that turns data into productive stakeholder conversations, use Monte Carlo simulations for probabilistic forecasting, and read cumulative flow diagrams to catch problems before they become crises. Built for KMP1 holders whose Kanban system has been running for a while and is ready for systematic, evolutionary improvement, KMP2 is Kanban University's advanced certification.