Coaching and Facilitation · ICPACC
ICAgile Agile Coaching Professional (ICP-ACC)
Learn the difference between coaching, mentoring, teaching and facilitation, and, more importantly, when to use each, through core professional coaching competencies including active listening, powerful questioning and sustained presence. You'll practise navigating resistance and building genuine trust with coachees in complex environments, and learn to recognise your own coaching blind spots rather than defaulting to advice-giving. Built for Scrum Masters, consultants and change agents ready to shift from advice to building lasting capability, ICP-ACC is ICAgile's flagship coaching certification.
- Level
- Advanced
- Duration
- 3 days · 6 x ½ days
- Certification
- ICP-ACC
- Languages
- English
Certified by
ICAgile
Ways to join
Pick a format below
Berlin, Germany
Trainer: Russell Hill Copenhagen, Denmark
Trainer: Bent Myllerup Berlin, Germany
Trainer: Russell Hill No upfront payment needed. A VAT invoice (Rechnung) will be sent via email and you can pay by bank transfer.
Who is this course for?
- Scrum Masters and agile practitioners ready to develop genuine professional coaching skills
- Consultants and change agents who want to shift from giving advice to building lasting capability
- Team coaches and facilitators who want a recognised qualification to back their practice
- HR and organisational development professionals working in agile environments
- Anyone who suspects they are mentoring or training when they should actually be coaching
- Practitioners preparing for the ICAgile ICP-ACC certification examination
What you'll learn
- The difference between coaching, mentoring, teaching, and facilitation, and when to use each
- Core professional coaching competencies: active listening, powerful questioning, and sustained presence
- How to work with individuals and teams to unlock their own capacity for change and improvement
- How to navigate resistance and build genuine trust with coachees in complex environments
- The ethical principles of professional coaching and how they apply in agile and transformation contexts
- How to structure and hold a coaching conversation with clarity, focus, and purposeful intent
- How to recognise and work with your own coaching blind spots and defensive patterns
- How to build a sustainable coaching practice, whether internal or as an independent consultant
How to take this course
Choose the format that fits you
In-Person
A full cohort, in one room, hands-on and trainer-led. Choose this if you want live feedback and the energy of a structured group session.
Included
Live Online
The same course, delivered live over video calls and a shared virtual whiteboard. Not on the public schedule right now, but available for private or in-house delivery on request.
Get in touch →Included
Not sure which fits best? Get in touch and we'll help you decide.
Frequently asked questions
Does the price include VAT?
No. Prices are shown excluding VAT. German VAT (currently 19%) is added on the invoice.
How do I pay? Can my employer pay?
There's no upfront payment. When you register, you receive a VAT invoice by email straight away, and it can be made out to your company. The invoice is normally payable within 30 days. If the course starts sooner than that, payment is due one week before the course; if you book within the last week, it's due on receipt. Payment is by bank transfer.
What if I can't attend after all?
Cancellation is free up to 14 days before the course starts. Between 8 and 14 days before, 50% of the course fee applies; within 7 days of the start, the full fee is due. Cancellations need to be sent by email.
Can I move to a different date instead?
Yes. You can switch to another date of the same course free of charge, as long as there's a seat.
Can I send a colleague in my place?
Yes, and at no extra cost. If you have to drop out at short notice, through illness for example, we'd actively encourage you to send a colleague instead. Just let us know their name and email address so we can update the booking and send them the joining details.
Could the course be cancelled?
It does happen sometimes. Whether a course goes ahead is decided 14 days before it starts, and you'll hear from us then if it can't. If a course is cancelled, you can choose between a place on a later date or a full refund of anything you've paid.
What language is the course in?
Courses run in English unless the course date says otherwise.
What are the times? Is lunch included?
Courses usually run from 09:00 to 17:00, unless the course date says otherwise. Drinks are provided throughout the day; lunch isn't included, but there's a proper lunch break. The venue details arrive by email in good time before the course.
How do the live online courses work?
Online courses usually run over four half-days, live and trainer-led, using Google Meet for video and Miro as a shared whiteboard, unless the course date says otherwise. Joining instructions arrive by email before the course. All you need is a laptop or desktop with a camera and microphone and a stable internet connection; a second screen makes working in Miro noticeably easier.
Do I get a certificate? Is it included in the price?
Yes. The certification credential from the certifying body (Flight Levels Academy, Kanban University, Scrum Alliance or ICAgile) and all course materials are included in the price.
Can you run this course just for our team?
Yes. Every course can run as private training for your organisation, in Berlin, at your premises or online, and adapted to your context. Get in touch through the contact page.
Is there a discount for booking several places?
Not at the moment. For larger groups, a private course for your team is often the better option (see above).
Is there an exam?
No. You receive your ICAgile certificate once you've completed the course.
How long is ICP-ACC?
Three days in person, or six half-days when run online.
Dates marked as booked through a partner site (for example in Denmark or Italy) are run by Fellows from the Better Change network. Their booking, payment and cancellation terms are set out on that site.
Related courses
ICPATF
Agile Team Facilitation (ICP-ATF)
Move beyond agenda management to genuine, purposeful group facilitation, designing workshops that reliably achieve their intended outcome, not just run to time. You'll learn techniques for groups of different sizes, energy levels and conflict, how to handle difficult dynamics like silence, dominance and resistance without losing the room, and how to create the psychological safety that gets participants saying what they actually think. Built for Scrum Masters, coaches and consultants whose meetings currently drift or drag, ICP-ATF is ICAgile's certification in agile team facilitation.
ICPCAT
Coaching Agile Transformations (ICP-CAT)
Learn to navigate the complexity of organisation-wide agile change, where team-level coaching skills alone aren't enough and transformation has to be led systemically across multiple levels of the business at once. Coaching Agile Transformations builds the frameworks and judgement needed to steer large-scale change efforts, from diagnosing where an organisation actually is, to sustaining momentum once the initial energy of a transformation programme fades. Built for experienced coaches and leaders steering organisation-wide transformation, ICP-CAT is ICAgile's certification for coaching change at scale.