Flight Level 3 Design (FL3D)

No. Prices are shown excluding VAT. German VAT (currently 19%) is added on the invoice.

There's no upfront payment. When you register, you receive a VAT invoice by email straight away, and it can be made out to your company. The invoice is normally payable within 30 days. If the course starts sooner than that, payment is due one week before the course; if you book within the last week, it's due on receipt. Payment is by bank transfer.

Cancellation is free up to 14 days before the course starts. Between 8 and 14 days before, 50% of the course fee applies; within 7 days of the start, the full fee is due. Cancellations need to be sent by email.

Yes. You can switch to another date of the same course free of charge, as long as there's a seat.

Yes, and at no extra cost. If you have to drop out at short notice, through illness for example, we'd actively encourage you to send a colleague instead. Just let us know their name and email address so we can update the booking and send them the joining details.

It does happen sometimes. Whether a course goes ahead is decided 14 days before it starts, and you'll hear from us then if it can't. If a course is cancelled, you can choose between a place on a later date or a full refund of anything you've paid.

Courses run in English unless the course date says otherwise.

Courses usually run from 09:00 to 17:00, unless the course date says otherwise. Drinks are provided throughout the day; lunch isn't included, but there's a proper lunch break. The venue details arrive by email in good time before the course.

Online courses usually run over four half-days, live and trainer-led, using Google Meet for video and Miro as a shared whiteboard, unless the course date says otherwise. Joining instructions arrive by email before the course. All you need is a laptop or desktop with a camera and microphone and a stable internet connection; a second screen makes working in Miro noticeably easier.

Yes. The certification credential from the certifying body (Flight Levels Academy, Kanban University, Scrum Alliance or ICAgile) and all course materials are included in the price.

Yes. Every course can run as private training for your organisation, in Berlin, at your premises or online, and adapted to your context. Get in touch through the contact page.

Yes. On every Flight Levels course, three places cost the price of two: book three places on the same course, in person or online, and pay for two. The offer also applies to FLIN when bought on its own.

No. You receive your Flight Levels Academy certificate once you've completed the course.

Yes, completing the self-paced Flight Levels Introduction (FLIN) is required before FL2D, FL3D or FLSA, and it's included when you book any of those courses. For an in-person or live online course, you'll receive an email with your FLIN access link when the email confirming that the course will go ahead is sent, usually about two weeks before the start, or earlier once there are enough bookings. For a self-paced course, the FLIN link arrives together with your course access link as soon as your payment has been received. FLIN can also be bought on its own; the access link is then sent as soon as payment has been received.

We'd suggest starting with FL2D, then FL3D or FLSA in whichever order suits you. Honestly, though, the order matters less than you might think: each course stands on its own, and FLIN, the shared foundation, comes free with whichever you book first.

Yes. Every Flight Levels course (FLIN, FL2D, FL3D and FLSA) is also available as a self-paced online course, with trainer check-ins along the way and unlimited access to the material. You'll receive an email with your access link as soon as payment has been received (for FL2D, FL3D and FLSA together with your FLIN access link).